The Bridal Case – Terms and Conditions

Please read the Bridal Case Terms and Conditions as we require you to sign a copy of this document on your initial appointment. If you have any questions, please contact our staff prior to your appointment.

Balance of Payment

On completion of your Bridal Case, we will contact you for available payment options. The balance of payment is due prior to delivery.

Cancellation of Order

If you cancel your appointment and wish not to continue with your purchase, you will forfeit your $55 deposit unless you provide 24 hours notice.

Rescheduling of your initial appointment

No charge will be incurred if you reschedule 24 hours prior to your initial appointment and your $55 deposit will be used for that alternate appointment.

However, rescheduling within 24 hours of your initial appointment will require a further $55 non-refundable deposit. If this is the case the balance of payment prior to delivery will be your Bridal Case price less all deposits paid.

Cancellation after your appointment

If you cancel your order after your initial appointment, you will forfeit your $55 non-refundable deposit and incur a $200 cancellation fee. This cancellation fee is to compensate for the cost of direct materials, labour and travel time. We will return you’re Bridal Wear and Accessories to you. Just contact our friendly staff for confirmation of a delivery date.

Re-encasing Policy

Once the Bridal Case is delivered, you have seven (7) days to contact us if your Bridal Case does not meet your original order form. Bridal Consultants may use their discretion in altering the agreed design for a more effective result. If this is the case we will contact you to discuss the change prior to completion for your approval. If for any reason the deviation is not to your satisfaction we will happily re-encase it free of charge.

Please note, if you require additional changes outside of your agreed order form, an additional $150 charge will be incurred for pick up, re-encase and delivery, not including any additional materials required.

Encasing Damage Policy

We exercise the utmost care in encasing Bridal Wear and Accessories entrusted to us and use such processes, which, in our opinion, are best suited to the nature and conditions of each individual item. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or breakage or development of small holes in fabric that are not readily apparent at the initial appointment.

Bridal Wear and Accessories Policy

The Bridal Case does not accept any responsibility or liability for any damage or fading as a result of the encasing or display process. After your Bridal Case is complete we can not guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics. We will provide you will some tips on delivery on where best to display your bridal case.